HIPAA Compliance/Privacy Statement
Infinisource, Inc. has two primary websites: www.benefitsolved.com, online.benefitsolved.com While our name is often synonymous with COBRA administration, that's just part of what we do. Today we provide practical, yet innovative, benefits solutions designed to save employers money, keep employees informed and satisfied, and most importantly, make your job easier!
Our mission is grounded in respect for the individual. It is this respect for the principles of integrity and dignity of the individual that guides every interaction with our customers as well as with each other.
We pledge to be aware each moment so that our focus is on service…realizing its ultimate value to our clients and the rewards it brings.
Therefore, our commitment is to provide the power of people backing technological systems that deliver the benefit compliance services the customer expects.
Please read the below listed Privacy and Security Statement carefully as it could impact your personal privacy. Please continue reading the Infinisource Web Site Privacy and Security Policy section at the bottom of this page.
Information Collection and Use
Infinisource collects individually identifiable information when you register for an Infinisource account, when you use certain Infinisource products or services, when you visit Infinisource pages, and when you enter promotions. Infinisource may also receive individually identifiable information from our business partners.
When you register with Infinisource, we ask for your name, email address, zip code, and other information. Once you register with Infinisource, and sign in to our services, you are not anonymous to us.
Infinisource also automatically receives and records information on server logs from your browser including your IP address, cookie information and the page you requested.
Infinisource uses information for three general purposes: to customize the advertising and content you see based on web traffic, to fulfill your requests for certain products and services, and to contact you about specials and new products.
Information Sharing and Disclosure
- Infinisource will not sell, rent, or otherwise disclose your individually identifiable information to anyone, except as authorized or otherwise required by law.
- Infinisource will send individually identifiable information about you to other companies or people when:
- We have your consent to share the information in order to provide the product or service you have requested;
- We need to send the information to companies who work on behalf of Infinisource, Inc. to provide a product or service to you. (Unless we tell you differently, these companies do not have any right to use the individually identifiable information we provide to them beyond what is necessary to assist us);
- We respond to subpoenas, court orders or other legal actions; or
- We find that your actions on our web sites violate the Infinisource Terms of Service, or any of our usage guidelines for specific products or services.
Cookies and Cache files
- Depending on the settings on your computer, Infinisource may set and access Infinisource cookies or Cache files on your computer.
- Other companies do not have access to Infinisource cookies or Cache files.
Your Ability to Edit and Delete Your Account Information and Preferences
- Infinisource gives you the ability to edit your Infinisource account Information and preferences at any time, including whether you want Infinisource to contact you about specials and new products.
- You may request deletion of your Infinisource account by sending an e-mail to us using Contact Us form on our website.
Security
- Your Infinisource account information is password-protected for your privacy and security.
In certain areas Infinisource uses industry-standard SSL-encryption provided by VeriSign the most trusted name in providing SSL Technology to protect data transmissions.
- Changes to this Privacy and Security Statement: Infinisource may amend this policy from time to time. If we make any substantial changes in the way we use your individually identifiable information we will notify you by posting a prominent announcement on our pages.
Infinisource Web Site Privacy and Security Policy
It is Infinisource's responsibility to guard our customers’ individually identifiable information from any unauthorized use. We take this responsibility seriously and promise to our customers that Infinisource does not and will not knowingly distribute, sell, or otherwise transfer any customer's individually identifiable information for any reason other than a lawful order from a court of law.
If you enter information through Infinisource registration forms, or if you are signed up for Infinisource account, or you "check" the box on the order screen allowing Infinisource to use your individually identifiable information, then your buying behavior and individually identifiable information is subject to use by Infinisource as per Infinisource Privacy Policy. Infinisource can and will distribute this information to other Infinisource departments for their marketing efforts. You will most likely receive advertisements via e-mail by the marketing department.
Privacy Policy
Since Infinisource takes the privacy and security of your individually identifiable information very seriously, our state-of-the-art site employs the very best security measures available to protect you. Our primary means of protection is SSL technology, which encrypts all your individually identifiable information, including your credit card data, and prevents it from being intercepted over the Internet. In addition, access to your online account is always protected by a individually identifiable password of your choice. Finally, we will never share or sell your individually identifiable information, including your email address, to other companies for any reason, except as required by law.
Of course, if you still don’t feel comfortable sending your credit card information over the Internet, you can always call us to place your order by phone. Our customer representatives will be more than willing to help you.
1. What information do we gather?
At Infinisource, we collect individually identifiable information on our forms. There are many places on our website where we collect your individually identifiable information: During the seminars registration process, contact us forms and others. Depending on the information needed, you may be required to submit your name, company, email address, telephone number, shipping address, and type of payment.
2. What organization is collecting the information?
Infinisource collects and stores information in our secure and confidential database. Intermediaries are used only to handle credit card processing and product fulfillment. A third party credit card verification company handles all credit card processing.
3. How do we use your information?
We have three main uses for your individually identifiable information: Tracking your visit, processing your request and being able to contact you a) at your request, b) because of an issue with account, or c) for occasional special offers.
We do not track your visit by name but rather by website browsing habits. We use this information to stay informed about our customer's needs and to make sure we are offering the best products and services available. Your telephone number is used only if we have questions or need to reach you immediately regarding you account.
We do not store credit card information on our site nor does our third party credit card verification company. This information is always requested on a purchase-by-purchase basis and it is used to process your request only. Your name, address, telephone, email, and address all remain private in our secure database.
E-mail addresses supplied for Infinisource Newsletter are also private and used only for the newsletter's distribution list. If you currently receive our newsletter and would like to 'unsubscribe,' simply email us at newsroom@infinisource.net with subject "Remove from e-mail list, please".
4. With whom will your information be shared?
We will never share or sell your individually identifiable information, including your email address, to other companies for any reason, except as required by law.
5. What choices are available to you regarding collection, use and distribution of the information?
In order to complete any request/order/service, it is necessary for you to enter a minimum amount of information. The required fields of entry are always indicated on the form. All other fields are optional. You always have the option of entering your credit card information on our site or calling one of our Customer Response Representatives to provide it over the phone.
6a. How do you correct/update your information?
Infinisource offers you the ability to correct or change the information you submitted and as often as necessary. You can access and change it by calling us during our normal business hours. Users who are experiencing problems or who have any questions about how our services work can contact us filling out our form.
6b. How do you delete/deactivate your information?
If you would like your information to be deleted or deactivated from our site, please call us or contact us using our web form.
7. What other Privacy or Security protections does Infinisource have? Because Infinisource creates, maintains and transmits protected health information (PHI), as defined by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), as amended, on behalf of many of its clients, Infinisource has put in place additional administrative, physical and technical safeguards to protect the confidentiality and integrity of the PHI.